+32 (0)493 32 82 46
frequently asked questions
Please check whether our frequently given answers can help you further before emailing us.
Shipping to Belgium:
€ 4,70, free from € 80
Shipping to the Benelux + Germany:
€ 8,70, free from € 150
Shipping to Europe (excl. Benelux + GER) + US:
€ 16,90 free from € 300
Shipping to the Rest of the World:
€ 32 free frpm €500
The estimated delivery date (EDD) is displayed on the cart page, and on the payment page. The EDT is based on the following delivery times:
Belgium: 1 – 3 days
Benelux + D: 2 – 3 days
Rest of Eirope: 2 – 7 days
Rest of the world: 5 – 10 days
Note that exceptional circumstances (Covid-19, strikes, etc.) can lead to delays.
An invoice will be automatically sent to your entered email address at the time of purchase.
If breakage occurs during transport, we would like to receive a photo of the damage incl. the order number of the order. Based on the photo, we then propose a solution, for example:
- we’ll send a new item
- we’ll repair the item + make a partial refund
- we’ll refund the full purchase amount (after returning the item at our expense, using the enclosed return form).