Galerie 57
Katelijnestraat 57
8000 Bruges
+32 (0)493 32 82 46

frequently asked questions

Please check whether our frequently given answers can help you further before emailing us.

What are the delivery costs for orders from the webshop?

Shipping to Belgium:
€ 4,70, free from € 80

Shipping to the Benelux + Germany:
€ 8,70, free from € 150

Shipping to Europe (excl. Benelux + GER) + US:
€ 16,90 free from € 300

Shipping to the Rest of the World:
€ 32 free frpm €500

How long will delivery take?

The estimated delivery date (EDD) is displayed on the cart page, and on the payment page. The EDT is based on the following delivery times:

Belgium: 1 – 3 days

Benelux + D: 2 – 3 days

Rest of Eirope: 2 – 7 days

Rest of the world: 5 – 10 days

Note that exceptional circumstances (Covid-19, strikes, etc.) can lead to delays.

Will I receive an invoice for my order?

An invoice will be automatically sent to your entered email address at the time of purchase.

What if the item is broken on delivery

If breakage occurs during transport, we would like to receive a photo of the damage incl. the order number of the order. Based on the photo, we then propose a solution, for example:

  • we’ll send a new item
  • we’ll repair the item + make a partial refund
  • we’ll refund the full purchase amount (after returning the item at our expense, using the enclosed return form).

contact us